TERMS AND CONDITIONS

Reservations

Any reservation is only final once the reservation deposit has been collected by the owners and final confirmation has been issued. The final booking confirmation will show arrival date, number of night's stay and departure date. Guests are advised to check this information for any discrepancies or amendments. Guests must notify the owners of any discrepancies within 24 hours. Your confirmation will include a booking reference number. Please refer to this number in any communication.

The owners hold the person whose name appears on the reservation responsible for all payments, damages, theft and all other responsibilities of the agreement. By making a reservation you automatically agree to our terms and conditions.

Deposits

All bookings require a deposit of $250 or 25% of the total rent, whichever is the higher, per reservation. This deposit is non refundable (see cancellation policy below) but immediately subtracted from the total rent amount leaving the balance to be paid on its due date which is normally 30 days prior to arrival.

Security and Methods of Payment

We accept all major credit cards (Visa, MasterCard, Discover and American Express) as well as US money order or bank fund transfer. The guest is responsible for any costs or fees of such transactions. Reservations over the internet via our website are transacted over a secure line (https). All reservations via our website will require credit card details from the guest. In this case the guest agrees and understands that their credit card will be charged for the deposit or funds that apply to the reservation unless agreed otherwise by LVH in writing. LVH confirms that no information provided by tenant will be passed onto third parties for marketing purposes.

Cancellation Policy

A non refundable deposit is required upon reservation. The remaining balance is paid 30 days prior to arrival. Our cancellation policy is as follows:-

If a guest wishes to cancel their reservation 30 days or more prior to arrival then only the non refundable deposit will be retained.

No refunds are given on reservations cancelled less than 30 days prior to arrival.

All cancellations must be notified in writing and the day of receipt of the cancellation will apply as the effective date regarding the cancellation date and charges.

We reserve the right to cancel any reservation made under false pretences or if a group exceeding the maximum legal occupancy of the home or for other legal reasons.

Changes to Reservation

Upon request and wherever possible the owners will make minor changes to the reservation at no cost to the guest. The guest understands that changes to date/or upgrades may incur additional cost for Optional Extras. Unless specifically agreed by the owners in writing, our cancellation policy will apply for all changes. All changes will remain at the discretion of the owners.

Our homes are privately owned and located in residential areas. Please do not plan large parties that exceed the number of people allowed in each home. If you are planning a family gathering then please let us know and we will try to accommodate the number of guest in several closely grouped homes.

Damage Liability Waiver

The owners are aware that accidents do happen. A small charge is made on each booking to cover the little accidents that may occur. The booking confirmation will include a charge for (DLW) to cover the guest and his party for those small accidents that happen. Please note that the DLW does NOT cover the guest and their party for damage other than of a minor nature, malicious damage or theft. The assessment of damage and the remedial costs will be entirely at the discretion of LVH.

Liability and Insurance

Guests and their party are recommended to take out adequate travel insurance. The owners and management company of the property cannot be held responsible for any accidents, theft, illness or damages that may occur to the guest or their party.  The owners’ management company, Lowery’s Vacation Homes, Inc. (LVH), offer travel insurance and the owners will arrange details to be sent to the guest upon request.

It is the guest's responsibility to protect the property and its contents against damages, theft or loss. We ask our guests to occupy the property in a quiet and dignified manner to obey local rulings and state laws. Smoking is forbidden by law in any rental home. We allow smoking on terraces, patios or generally outside the area. Pets are not allowed.

In general, the maximum occupancy of Sunshine Villa is 14 persons. Guests will be removed immediately if advance approval in writing for additional persons is not provided.  All properties are under strict regulations under the hotel/motel registration law as well as fire department rules and others. Tenants who do not comply with these rules will be removed from the premises immediately subject to forfeiture of the rental and costs.

Complaints

Any complaint regarding the property, services, and damages or missing items etc. must be reported IMMEDIATELY to LVH in writing. LVH can only endeavor to find an appropriate solution to such issues if the complaint is registered. All complaints made after the departure date cannot be considered.

Lowery’s Vacation Homes, Inc.

Overseas: +01 407-397-0088
Fax: 407-397.7309